Find answers to common questions about shipping, returns, products, and more.
Shipping
Do you offer free shipping?
Yes! We offer free standard shipping on all US orders.
How long does shipping take?
Standard shipping typically takes 5-8 business days within the US. Expedited options are available at checkout.
Do you ship internationally?
Currently, we only ship within the United States. We're working on expanding to additional countries.
Returns & Refunds
What is your return policy?
We offer a 30-day hassle-free return policy on all unused items in their original packaging. Visit our Return Policy page for full details.
How do I start a return?
Visit our Return Policy page and follow the instructions to initiate a return. You can also email support@babytage.com.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item.
Orders
How do I track my order?
Once your order ships, you'll receive a tracking link via email. You can also check your order status on our Track Order page.
Can I modify or cancel my order?
We process orders quickly. Contact us at support@babytage.com as soon as possible and we'll do our best to accommodate changes.
My order hasn't arrived yet. What should I do?
If your order hasn't arrived within the expected timeframe, check your tracking link first. If you need further help, contact us and we'll investigate.
Products
Are your products safe?
Yes. Every product is reviewed for safety before it's added to our store. We only sell non-regulated baby accessories - never medical devices, monitors, or safety-critical gear.
Do you sell car seats or baby monitors?
No. Babytage focuses on non-regulated baby accessories like sleep aids, feeding tools, toys, and nursery organizers. We leave safety-critical items to specialized retailers.
Where are your products sourced?
We source products from trusted suppliers globally, and each item goes through our safety and quality review before being listed.
Support
How do I contact support?
Email us at support@babytage.com or use our Contact page. We typically respond within 1-2 business days.
Do you have a phone number?
We currently offer support via email only. This allows us to provide detailed, thoughtful responses to every inquiry.